1

1: Hello, my name is Mr Donaldsson and I'm calling from Shiny New Rentals Ltd

2: Mr Donaldsson from Shiny New Rentals Ltd

3: Mr Donaldson

2

1: You rented a Jaguar from us last week.

2: I am the manager of our legal department and what I say goes.

3

1: I’m sorry to tell you that we found some damage to the vehicle.

2: You didn’t sign the collision waiver when you rented the vehicle, so you are responsible for the damage.

3: Does your insurance cover it?

4

1: I have a copy of your rental agreement here with your signature.

2: This was the phone number on your rental agreement.

3: Yes you did, please check your receipts.

5

1: The right rear indicator light was smashed, the rear seat cover was torn to shreds and the exhaust pipe is missing.

2: We also found some suspicious looking white powder in bags, under the driver’s seat. The police are investigating.

3: I will send you our service technician’s report with photos of the damage and the invoice for you to pay.

6

1: Two tires were also flat but we are willing not to charge you for that as a customer satisfaction act of goodwill. As I said, you are responsible for everything else though.

2: Customer satisfaction is our number one priority.

7

Yes

8

No

9

Thank you for renting with us. Goodbye.

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End the prank call