1

1: Good evening, this is the Central Opera Theater.

2: My name’s Jack Greenford. I’m the manager of the theater.

3: Jack Greenford.

2

1: Good evening. We’re calling regarding the tickets you purchased for last night’s performance of The Marriage of Figaro.

2: It is embarrassing for us. We are a highly reputed theater. When all the seats aren’t occupied it doesn’t look good. We have a reputation to uphold, which is why we have customers sign our policy.

3

1: You didn’t show up. Why?

2: You already paid for the tickets but we have charged you an extra fee because you were a no-show.

3: £50

4

1: We also have an agreement with telephone companies. This extra fee will be added to your telephone bill. This was also stated in our policy.

2: Well someone else must have used your telephone to make the reservation.

3: Check your call records, to figure out who used your phone.

5

1: The reservation was made last Friday at 7:13 PM.

2: You are responsible.

3: It’s clearly stated in our policy acknowledgement you signed.

6

1: We are willing to waive the fee if you purchase season tickets for next year. They are currently being offered at our special price of 500 pounds.

2: Would you also like to make a donation of 25 pounds to the extension of our auditorium project? The extra size will allow us to add another 700 seats.

3: We hope you will continue to support our productions of Mozart’s celebrated work.

7

Yes

8

No

9

Thank you. The charge will show on your next telephone statement. Goodbye.

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End the prank call